FAQ

How far in advance to book?

We are currently experiencing high volume in bookings; popular boats are now booked months in advance, especially on weekends and holidays. We strongly recommend contacting us as soon as possible to reserve desired boat and date. If you book last minute, your choices are limited.



How do I reserve? What is the deposit?

Depending on the boat, deposits vary from 30%-50% USD of the total. The deposit goes towards food, alcohol, and staff preparations prior to your tour. The remaining balance and dock fees are collected at boarding.



What is your booking policy?

Tulum Yachts is operated by Nomoon Travel. By booking Tulum Yachts, you agree to Nomoon Travel's booking policy here: https://nomoontravel.com/pages/booking-agreement



Are there more boats in your fleet?

All of our current boats are listed on the website.



How do I contact you?

Email us at hola@tulumyachts.com, and we'll respond within 24 hours. If urgent, text or What's App us. Or better yet, here's our contact page with the info!



Is dock transportation included?

No, we are more than happy to arrange private round trip door-to-door transportation. See our transportation prices here.



What if there's bad weather on the day of the tour?

The weather in the Caribbean changes a lot and often. Weather forecasts are often wrong and misleading. It could be sunny here but drizzling elsewhere. As boating experts, we keep an eye out for up-to-the-minute weather using many reliable sources. If the weather is bad (the marina closes), we'll inform you to reschedule ASAP and if not possible, we will refund your deposit 100%, no problem.



Is the deposit refundable?

We have the best refund policy at the marina. 100% refundable if weather or COVID related, so no worries.



Do you offer Tulum tours?

Yes, we do! Check out our sister company, GO TULUM TRAVEL, and see their tours here. Go Tulum Travel offers private transportation, cenote and ruins private tours, and full planning services.



What are your departure times?

For 4 hour rentals, the departure times are either at 9am or 2pm. We do not do midday departures, as there are pre-scheduled 9am-1pm and 2pm-6pm tours for every boat. For 5 hour tours, the duration times are either 8:30am-1:30pm or 2:30pm-7:30pm. You may select your departure time either at 9am or 10am for full-day tours.



Where is the dock located?

In Tulum, there are no marinas or docks for yachts. The nearest marina is Puerto Aventuras, where we are located. It's 30-45 minutes from Tulum or 20-25 min from Playa del Carmen. See our map here.



What's included?

All of our tours include:

  • Snacks
  • Open bar
  • Snorkeling equipment
  • Full crew with onboard chef and bartender
  • Stereo equipment via Bluetooth or plug-in
  • Life vests
  • Shade
  • Bathroom



Where do we cruise to, where are the stops?

For 4 or 5 hour cruises, we first stop at the Inah Reef for snorkeling and then La Bocana Cove for meals, swimming, and relaxing. For 8 or 9 hour cruises, and depending on what type of boat, we can go to beautiful Cozumel or the Tulum Ruins. View our map here. See our Reels and Stories on our Instagram here for a typical cruise or our customer's here. La Bocana Cove Inah Reef



What is the minimum amount of hours?

4 hour charters (half day) is our minimum. If available, additional hours can be added for a fee. 8-9 hour charters are full day.



Is smoking allowed?

Yes, smoking is allowed outside. The prohibited areas are the interior and cabins.



Is snorkeling equipment included?

Yes, snorkeling equipment (goggles, life vests, etc.) are included for all tours. Floaties, paddleboards, etc. may also be included, please check inclusions for each boat listing.



Do you work with influencers?

Currently, at this time, we do not. However, we do host an appreciation event every year for our social media friends, business partners, and ambassadors. If you're interested, please contact us to be considered.



Is gratuity included? How much should I tip?

Your total cost does not include gratuity. We leave this to your discretion, but it’s customary to tip 10-15%. Our team appreciates it very much! 🙏



May I bring my own food and alcohol?

For liability reasons and marina regulations, our tours do not allow outside food and alcohol beverages. Depending on the boat, we may be able to provide you with different food options and other add-ons.



Do you offer jet skis?

Due to the fragile nearby biospheres and strict governmental regulations of the marina, we do not provide jet ski rentals.



Do you go to cenotes during the tours?

Cenotes are underground sinkholes (often protected by regulations) and cannot be visited via boat. If you're interested in visiting cenotes, please browse our land tours here.