FAQ

Frequently asked questions

How far in advance for bookings?


We recommend 3-4 weeks to ensure you'll get the desired boat. If you book last minute, your choices are limited.




How do I reserve? What is the deposit?


In order to secure your date, we require a 30% in USD deposit. This deposit goes towards food, alcohol, and staff preparations prior to your cruise. We will email you payment insutrctions separately.




What is your booking policy?


Tulum Yachts is operated by Nomoon Travel. By booking Tulum Yachts, you agree to Nomoon Travel's booking policy here: https://nomoontravel.com/pages/booking-agreement




Are there more boats in your fleet?


All of our current boats are listed on the website.




How do I contact you?


Email us at tulumyachts@nomoontravel.com and we'll respond within 24 hours. If urgent, text or What's App us at +1-310-818-3820.




Is dock transportation included?


No, we are more than happy to arrange roundtrip transportation to pick you up at your location and bring you back after your tour ends. See our transportation company's prices here. The dock is located at Puerto Aventuras Marina, 30-45 minutes from Tulum or 20-25 min from Playa del Carmen.




What if there's bad weather on the day of the tour?


The weather in the Caribbean changes a lot and often. Weather forecasts are often wrong and misleading. It could be sunny here but drizzling elsewhere. As boating experts, we keep an eye out for up-to-the-minute weather using many reliable sources. If the weather is bad, we'll inform you on the same day and try to reschedule your tour. If it's not possible to reschedule, we will refund your deposit.




Is the deposit refundable?


If the cancellation is due to the weather, we will refund your deposit 100%.




Do you offer Tulum tours?


Yes, we do! Check out Tulum Travel. We are a full-service travel agency, affiliated with Nomoon Travel (so we're legit). We specialize in private Tulum tours, and also very well-connected with the creative community, like chefs, photographers, and special events planners. Contact us if you'd like more info!




What are your departure times?


For 4 hour rentals, the departure times are either at 9am or 2pm. For 5-7 hour rentals, please contact us for departure time options. For 8 hour rentals, you can select your departure time.




Where is the dock located?


In Tulum, there are no marinas or docks for yachts. The nearest marina is located in Puerto Aventuras, where we are located. It's 30-45 minutes from Tulum or 20-25 min from Playa del Carmen.




What's included?


ALL BOATS include:

  • Meals
  • Open bar
  • Snorkeling
  • Crew
  • Stereo equipment
  • Shade
  • Bathroom
PREMIUM BOATS (Afrikat 44, Azimut 58, Catamaran 36, and Four Winns) include the above, but have different food and open bar menus:
  • À la carte menu - see here
  • Premium open bar - see here
-- If you'd like to upgrade your alcohol or food choices (lobster, steaks, etc.), add other services like photography or a DJ, contact us for a quote!




Where do we cruise to, where do we go?


For 4 hour cruises, we usually stop at the Inah Reef and the La Bocana Cove for swimming, snorkeling, paddleboarding, or chilling. La Bocana Cove For 8 hour cruises, we can go to beautiful Cozumel or the Tulum Ruins. Cozumel Tulum Yachts




What is the minimum amount of hours?


4 hour charters (half day) is our minimum. If available, additional hours can be added for a fee. 8 hour charters are full day (Cozumel or Tulum ruins). Our morning departures start at 9am. Our afternoon departures start at 2pm.





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