Frequently asked questions
How far in advance for bookings?
We recommend 3-4 weeks to ensure you'll get the desired boat. If you book last minute, your choices are limited.
How do I reserve? What is the deposit?
In order to secure your date, we require a 30% in USD deposit. If you book a next-day tour (within 24 hours), we require 100% in USD deposit. The deposit goes towards food, alcohol, and staff preparations prior to your tour.
What is your booking policy?
Tulum Yachts is operated by Nomoon Travel. By booking Tulum Yachts, you agree to Nomoon Travel's booking policy here: https://nomoontravel.com/pages/booking-agreement
Are there more boats in your fleet?
All of our current boats are listed on the website.
How do I contact you?
Email us at email@example.com and we'll respond within 24 hours. If urgent, text or What's App us at +1-310-818-3820.
Is dock transportation included?
No, we are more than happy to arrange roundtrip transportation to pick you up at your location and bring you back after your tour ends. See our transportation company's prices here.
What if there's bad weather on the day of the tour?
The weather in the Caribbean changes a lot and often. Weather forecasts are often wrong and misleading. It could be sunny here but drizzling elsewhere. As boating experts, we keep an eye out for up-to-the-minute weather using many reliable sources.
Is the deposit refundable?
If the cancellation is due to the weather or COVID related, we will refund your deposit 100%.
Do you offer Tulum tours?
Yes, we do! Check out Tulum Travel. We are a full-service travel agency, affiliated with Nomoon Travel (so we're legit). Check out our Tulum Ruins and cenote tours. Contact us if you'd like more info!
What are your departure times?
For 4 hour rentals, the departure times are either at 9am or 2pm. For 5-7 hour rentals, please contact us for departure time available options. For 8 hour rentals, you can select your departure time either at 8am, 9am, or 10am.
Where is the dock located?
In Tulum, there are no marinas or docks for yachts. The nearest marina is located in Puerto Aventuras, where we are located. It's 30-45 minutes from Tulum or 20-25 min from Playa del Carmen.
ALL BOATS include:
Where do we cruise to, where do we go?
For 4 hour cruises, we usually stop at the Inah Reef and the La Bocana Cove for swimming, snorkeling, paddleboarding, or chilling.
What is the minimum amount of hours?
4 hour charters (half day) is our minimum. If available, additional hours can be added for a fee.