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FAQ

  • Are you an accredited company? Can we trust you?
    100 percent! We are part of the Nomoon Group, an accredited travel agency by the CCRA Travel Commerce Network since 2017. This ultimately means we passed rigorous screening and verification standards as a travel business. We also have verified payment platforms via Venmo and Zelle with U.S. bank institutions. Please beware of other Tulum yacht companies impersonating us with fake reviews, photos, and accounts. Contact us directly to avoid such scams and unreliable sellers.
  • Where is the dock located?
    In Tulum, there are no marinas or docks for yachts. The nearest marina is Puerto Aventuras, where we are located. It's 30-45 minutes from Tulum or 20-25 min from Playa del Carmen. Click on our website map for details.
  • What are your departure times?
    For 4 hour rentals, the departure times are either at 9am or 2pm. We do not do midday departures, as there are pre-scheduled 9am-1pm and 2pm-6pm tours for every boat. For 5 hour tours, the duration times are either 8:30am-1:30pm or 2:30pm-7:30pm. You may select your departure time either at 9am or 10am for full-day tours.
  • What is the minimum amount of hours?
    4 hour charters (half day) is our minimum. If available, additional hours can be added for a fee. 8-9 hour charters are full day.
  • What's included?
    Includes: Gourmet snacks and meals prepared by onboard chef Unlimited open bar prepared by onboard servers Snorkeling equipment and life vests Full crew with captain and skipper Stereo equipment via Bluetooth or plug-in Bathroom Go Tulum Travel's private tours and transportation services 10% discount
  • Where do we cruise to, where are the stops?
    For 4 or 5 hour cruises, you may stop at the Inah Reef for snorkeling and then La Bocana Cove for meals, swimming, and relaxing. For 8 or 9 hour cruises, and depending on what type of boat, we can go to beautiful Cozumel or the Tulum Ruins. If you are prone to sea sickness, we recommend simply docking at the La Bocana Cove (ideal for swimming, lounging, eating, and drinking). In fact, all of our social media content are taken from the cove. See our Reels and Stories on our Instagram here. View our map here for a general idea of routes and activities.
  • How far in advance to book? How do I reserve?
    We are currently experiencing high volume in bookings; popular boats are now booked months in advance, especially on weekends and holidays. If you book last minute, your choices are limited. We strongly recommend contacting us as soon as possible to reserve the desired boat and date, or fill out our super easy reservation form.
  • Is dock transportation included?
    No, we are more than happy to arrange private round trip door-to-door transportation. We also offer Tulum Yachts customer discounts. See our transportation prices here, offered by our sister company, Go Tulum Travel.
  • Are there more boats in your fleet?
    All of our current boats are listed on the website.
  • What is the deposit?
    Depending on the boat, deposits vary from 30%-50% USD of the total. The deposit goes towards food, alcohol, and staff preparations prior to your tour. The remaining balance and dock fees are collected at boarding.
  • Is the deposit refundable?
    We have the best refund policy at the marina. 100% refundable if weather (port closes), so no worries.
  • What if there's bad weather on the day of the tour?
    The weather in the Caribbean changes a lot and often. Weather forecasts are often wrong and misleading. It could be sunny here but drizzling elsewhere. As boating experts, we keep an eye out for up-to-the-minute weather using many reliable sources. If the weather is bad (the marina closes), we'll inform you to reschedule ASAP and if not possible, we will refund your deposit 100%, no problem.
  • Is snorkeling equipment included?
    Yes, snorkeling equipment (goggles, life vests, etc.) are included for all tours. Floaties, paddleboards, etc. may also be included, please check inclusions for each boat listing.
  • Do you offer jet skis?
    Due to the fragile nearby biospheres and strict governmental regulations of the marina, we do not provide jet ski rentals.
  • Do you go to cenotes during the tours?
    Cenotes are underground sinkholes (often protected by regulations) and cannot be visited via boat. If you're interested in visiting cenotes, please browse our land tours here, offered by our sister company, Go Tulum Travel.
  • Is gratuity included? How much should I tip?
    Your total cost does not include gratuity. We leave this to your discretion, but it’s customary to tip 10-15%. Our team appreciates it very much! 🙏
  • What is your booking policy?
    Tulum Yachts is operated by Nomoon Group LLC. By booking Tulum Yachts, you agree to Nomoon's booking policy here: https://nomoontravel.com/pages/booking-agreement
  • May I bring my own food and alcohol?
    For liability reasons and marina regulations, our tours do not allow outside food and alcohol beverages. Depending on the boat, we may be able to provide you with different food options and other add-ons.
  • Is smoking allowed?
    Yes, smoking is allowed outside. The prohibited areas are the interior and cabins.
  • Do you work with influencers?
    Currently, at this time, we do not. However, we do host an appreciation event every year for our social media friends, business partners, and ambassadors. If you're interested, please contact us to be considered.
  • Do you offer Tulum tours?
    Yes, we do! Check out our sister company, GO TULUM TRAVEL, and see their tours here. Go Tulum Travel offers private transportation, private tours, and group celebration services.
  • How do I contact you to reserve?
    You can fill out our super quick form here, e-mail us at hola@tulumyachts.com or WhatsApp us, and we'll respond within 24 hours during normal support hours (M-Fri 9am-5pm EST).
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